Risk Management
I had the same reaction to this that I have to the Business Ethics class that the MBA students have: it's pointless. None of this crap is either necessary nor sufficient for a company to manage its risk properly. Six Sigma, or Total Quality Management, or whatever is on the bestseller list right now, might help out on the margins, but it won't do the job by itself.
There's really only one thing necessary for a business to be ethical, or to manage risk, and, if the company has it, everything else will follow. The people who run the company have to believe in ethics or risk management, and they have to demand it of their employees. That's it. It's very simple, and depressingly rare.
If the people in charge of an organization really take something seriously, that something will happen. They will figure out what system will make it work. It might not be best practices, but it will be enough, assuming they have time to weed out the employees who don't get it. I don't often say this, but in this instance, it's true: what's important here is the will to do it. Whether the boss in innovative or not, it will happen.
If the people in charge don't really believe in it, or won't enforce it, then no set of processes will really do the job, no matter how clever they sound. They can say all the right things. They can put a whizbang system into place. They can fool the auditors, but risk management and ethics are the kind of things that are good to have in general, but really matter at the extremes.
Practicing good risk management in normal times isn't that hard. It requires thought, and effort, and there is always the temptation to let it slide, but most intelligent people can do it. It's when there's a gigantic housing bubble, and clods everywhere are making a fortune doing stupid things that it gets tested. You have to have someone in charge who can say no to everyone who is clamoring that you MUST get on this gravy train, or the world's going to end, or the analysts will downgrade you, or something.
It's not a test of brains. It's a test of character. As much as a lot of self-aggrandizing fools want you to believe otherwise, those aren't the same things. In fact, there's just about zero correlation between good character and high intelligence. Eddie is as dim as they come, but it's hard to be a better person. Six Sigma doesn't build moral courage; it just produces large bills from Accenture.
If anything, the people who make it to the top of large corporations are selected for *not* having this virtue. (I think that they are also less likely to be particularly ethical, but that's another rant.) Even if they have an inclination that way, the incentives facing them tend to discourage it. All of the biases are towards excessive risk taking. The behavior that produced the financial meltdown isn't acute; it's systemic.
Look at the career path you have to follow to become a Fortune 500 CEO. You have to work very hard, and I'll accept, for argument's sake if nothing else, that you have to be very smart. You have to be extremely successful at everything you do along the way. You are way out on the right tail of good results. That means that you were someone who took large risks along the way, and that they almost all worked out. Someone who doesn't take big risks can't be a complete failure, but they can't be the big winner, either.
Of course, they never think of themselves being lucky, though they are. In most cases, it's easy to attribute all of the positive outcomes to skill, rather than luck. It probably did take skill, but fortune also smiled on the successful. Unless you believe that some people actually are inherently lucky, though, there's no reason to think that the people who have gotten away with big risks in the past are any more likely to get away with them in the future than the rest of us.
This can be extremely difficult to see from the inside. One way to demonstrate it is with a scam that the guys you see in infomercials hawking their sports betting, or stock picking, system, except that it works through mailings. What you do is send, say, 128 people a free newsletter telling them to put their money on Team A; send a different 128 people a free newsletter telling them to bet on Team A's opponent. (The illustration works best with a power of 2, but it isn't necessary.) Guess what? You're guaranteed to have successfully predicted the winner for 128 people. Ditch the losers. Break the winners up into two groups of 64. Do the same thing again, with two groups of 32. Keep whittling it down until you have four people left for whom you have SUCCESSFULLY PICKED SIX CONSECUTIVE WINNERS! (That part has to be said in All Caps.) Those are your marks. You demonstrated your prognosticating powers for them, for no money, just to demonstrate your ability. Now hit them up for money. It's best to ask for a lot up front, because you're 50% likely to get every game you pick going forward wrong, and they probably won't pay you too many more times.
From the outside, it's easy to see what is happening. It's a mathematical certainty that someone in your initial pool is going to be really lucky. There's just no way to know in advance who it's going to be. If you're the person receiving the newsletter, though, it looks entirely different. All you see is that this genius is right every single time. Obviously, success on the way up the corporate ladder doesn't have the mathematical precision or certainty that the scam does, but there are so many ambitious risk takers who start out corporate careers that it's inevitable that some of them are going to take 8-10 big risks along the way, and get good results on all of them. Some of it is skill, but there's plenty of luck, too.
Those are the people who become CEOs. They are conditioned to think that taking risks is always a good thing, at least when they do it. It can work sub-consciously, even if they know better. Some of them are just colossal egos, though, who will flat out tell you that. Modesty is not a good way to get the key to the executive bathroom. Natural selection weeds out the character trait necessary to take risk management seriously.
Then there are the incentives. For all the talk about how we are going to change things around, so that executives get rewarded for something other than short term profits, I don't believe that it's really possible. We could make a lot of improvements on executive compensation, but the fundamental fact of the matter is that making profits are the goal, and human beings have a very strong tendency to think that small samples of results have big meaning for overall trends. Ask your friend whether or not the manager should pinch hit with the guy who is 8 for his last 12, because he's the hot hand, despite being a career .230 hitter with no power.
I should note that I'm not even talking about cooking the books, or doing anything notably unethical to pump up the stated profits. Executives aren't really long the stock price the company they work for. They're long the volatility of the stock price of the company they are working for. For them, the rewards of big time success are greater than the costs of big time failure. Stock option compensation plans and large severance bonuses make this worse. They're going to go all in, because a lot of the money they are playing with belongs to the house.
With very rare exceptions, you aren't going to be able to teach a CEO to really care about your fancy methods of making sure that no one takes risks that are too large. They may say they do, and they may even think that they do, but most of them don't. It's not nefarious on their part, really; they can't help it. This is not to say that I don't think a bunch of them are sociopaths, because I think exactly that; it's just hard, in the big picture, to blame the sociopath for ending up that way. They're kind of like rabid dogs. In the end, they don't really care about it, and they'll find ways to circumvent it right when they need most to avoid it.
Really, it has to be a societal change. Over the last thirty years, the United States has taken to worshiping the innovator. The entrepreneur. The risk taker. The guy who drops out of college and starts a computer company in his garage. The guy who takes over a moribund company, and turns it into the year's biggest success story.
Very clearly, this has produced a lot of good. The kinds of technological innovation we've seen wouldn't have happened without it. We are, in a number of ways, better off for shedding the risk averse mindset of the 50s and 60s.
But it certainly hasn't been an unalloyed good thing. I'm not convinced that it has, on the whole, been a positive. Like a lot of things, I think the benefits of this change were apparent long before the pitfalls. We're now seeing the ladder. One of them is that we have institutionalized to big an appetite for risk. It's a cycle we continually tread, and it may be that we just have to live with it. I'm just afraid that the costs of the risky parts of the cycle are getting larger, and that we may do ourselves permanent harm one of these times.
To close, if you've been following this blog long enough to remember my lengthy post on William Slim, and think that there's a connection between my thinking about him and the first half of this post, you're right.

